To service customers via inbound and outbound calls in regards to presenting and closing customers on products and services, and handle Patient Enrollment and repeat order opportunities in a courteous, professional manner.
The total (hourly plus performance based incentive) compensation range for this position is $49,360 - $60,904.
- Process leads from external departments to complete the necessary follow-up and product offerings
- Place outbound telephone calls in response to the customer’s inquiry as documented on the correspondence, or other approved marketing lead
- Research and problem resolution, communicating the outcome to the customer as appropriate
- Complete and/or update all pertinent records in Brightree using Corporate Compliance Guidelines
- Exceeds Quality and Quantity Performance Standards
- High school diploma or equivalent
- Nice to have: English/Spanish bilingual
- Nice to have: DME experience
- Nice to have: Brightree experience
- Nice to have: Call center experience
- Comprehensive medical, dental, and vision insurance plans
- Company sponsored wellness programs and mental health resources
- Paid leave of absence for qualifying events
- Generous paid parental leave for both birthing and non-birthing parents
- 401(k) plan with company match that vest immediately
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