Operational and analytically driven Resupply Customer Service Manager to lead, develop, and oversee live agent calling staff while driving client success in Durable Medical Equipment (DME) and CPAP resupply calling campaigns.
Responsibilities
Manage, mentor, and motivate a team of live agents to achieve daily and weekly resupply conversion goals
Oversee daily dialer operations utilizing systems such as CallShaper
Analyze predictive dialer metrics, manage list penetration, and balance pacing
Act as the operational point of contact for onboarding new DME clients
Conduct routine data analysis on lead list quality, contact rates, and conversion outcomes
Requirements
Nice to have: DME experience
Nice to have: CPAP resupply experience
Nice to have: Healthcare revenue cycle management experience
The Patient Care Coordinator II clears the path between a patient and the equipment they need by processing and following up on physician documentation and insurance authorization requirements to support the timely delivery of durable medical equipment and supplies.
Compensation
Competitive pay: $18–$23 per hour, based on experience
Responsibilities
Process physician documentation requests and follow up with provider offices to obtain required orders, signatures, medical necessity documentation, and other paperwork
Review incoming physician documentation for completeness and consistency with applicable payer and company requirements
Prepare and submit prior authorization requests to Medicaid, commercial insurance plans, and managed care organizations
Monitor authorization status and follow up on pending, denied, or incomplete requests within established timeframes
Maintain accurate and timely documentation of calls, faxes, follow-up attempts, authorization activity, and other account updates in Brightree and applicable tracking tools
Requirements
High school diploma or GED
Nice to have: Brightree
Nice to have: Insurance verification (Medicare, Medicaid, commercial payers)
Responsible for billing and collection of accounts receivable for inpatient and outpatient accounts, ensuring expected payment is collected and accounts are fully resolved, and resolving complex customer service issues.
Responsibilities
Intentionally prevents untimely revenue shortfalls by taking action to resolve financial transactions appropriately and effectively to ensure collection of expected payment
Completes daily work assignment timely and accurately in accordance with the identified productivity and quality standards set forth by the organization
Performs the best practice routine per department guidelines
Proactively looks for continuous process improvements involving people and technologies through tracking, trending, and providing feedback
Accelerates business outcomes by identifying ways to fully resolve accounts through single-touch resolution when possible
The Cash Application Manager is responsible for leading and overseeing all payment posting and cash reconciliation activities across Reliable Medical Supply.
Compensation
Salary Range: $80,000 - $85,000 per year
Responsibilities
Oversee all daily cash posting operations for all payment sources, including patient collections.
Manage posting of electronic remittance advice (ERA/835), electronic funds transfers (EFT), paper checks, lockbox payments, credit card payments, and patient payments.
Ensure insurance payments are accurately applied to the appropriate claims and patient accounts.
Oversee contractual adjustments, denials, patient responsibility, deductibles, co‑insurance, and other payment adjustments.
Ensure unapplied cash and unidentified payments are researched and resolved in a timely manner.
To service customers via inbound and outbound calls in regards to presenting and closing customers on products and services, and handle Patient Enrollment and repeat order opportunities in a courteous, professional manner.
Compensation
The total (hourly plus performance based incentive) compensation range for this position is $49,360 - $60,904.
Responsibilities
Process leads from external departments to complete the necessary follow-up and product offerings
Place outbound telephone calls in response to the customer’s inquiry as documented on the correspondence, or other approved marketing lead
Research and problem resolution, communicating the outcome to the customer as appropriate
Complete and/or update all pertinent records in Brightree using Corporate Compliance Guidelines
Exceeds Quality and Quantity Performance Standards
The Prescription Coordinator provides customer-centered coordination of prescription requests and related communications, managing inbound and outbound contacts, verifying and processing prescriptions, coordinating dispatch, scheduling clinical review appointments, and ensuring timely resolution of urgent requests.
Compensation
Life Insurance Cover x6 Annual Salary (subject to the T&C’s of the scheme)
Responsibilities
Manage inbound and outbound calls, emails, and messages from patients and clinical professionals
Process prescription requests using defined procedures and templates; verify information, update records, and progress requests within agreed service levels
Register new patients and update existing patient details accurately in relevant systems
Coordinate with prescribing teams and dispensing providers to communicate changes, resolve queries, and facilitate accurate, timely dispatch
Schedule clinical review appointments in line with service guidelines and patient needs
The Prescription Coordinator provides customer-centered coordination of prescription requests and related communications. The role manages inbound and outbound contacts from patients and clinical professionals, verifies and processes prescriptions with accuracy, coordinates dispatch with chosen dispensing providers, schedules clinical review appointments as needed, and ensures timely resolution of urgent requests.
Compensation
Life Insurance Cover x6 Annual Salary (subject to the T&C’s of the scheme)
Competitive full pension scheme of 8.5% employer contribution
Employee cost of private healthcare covered with option to add family members
A comprehensive, embedded Employee Assistance Programme
Access to our bespoke employee reward platform “Fittle-perks” providing amazing perks such as discounts across major retailers and access to an online Wellbeing Centre
28 days annual leave + bank holidays (pro-rated for part time Associates) with the option to buy and sell annual leave
1 Volunteer day per annum
Enhanced support on family friendly policy
Flexible Working
Internal refer a friend/family scheme
Responsibilities
Manage inbound and outbound calls, emails, and messages from patients and clinical professionals with clear, professional, and timely communication.
Process prescription requests using defined procedures and templates; verify information, update records, and progress requests within agreed service levels.
Register new patients and update existing patient details accurately in relevant systems.
Coordinate with prescribing teams and dispensing providers to communicate changes, resolve queries, and facilitate accurate, timely dispatch.
Schedule clinical review appointments in line with service guidelines and patient needs.
Requirements
Associate's Degree
Nice to have: Experience coordinating prescription or healthcare administration workflows
The Staffing Coordinator develops and maintains the schedules of the Home Health Aides and Continuous Care nurses in accordance with census and patient need. The person in this position will also coordinate overall activity and initiate counseling when appropriate.
Responsibilities
Develop, distribute and maintain daily schedules for all Aides and Continuous Care Staff in accordance with patient census
Record all schedules in Brightree, Allscripts and on the Census Excel Workbook
Consult with Grace Healthcare Services (GHS) RN Case Managers on patient needs to determine optimum aide placement
Develop schedules that maximize regular work schedule hours and minimize outside agency usage
Review daily device log, report any discrepancies to Tablet Support
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