Provides technical oversight of EDC build and maintenance in Veeva CDMS and supports vendor data transfers, in partnership with the Lead Clinical Data Manager.
Responsibilities
Provide technical oversight of EDC build and maintenance in Veeva CDMS, including review of specifications, configuration, and deliverables.
Work with the Lead Clinical Data Manager to finalize build requirements that support data collection, review, and monitoring against study goals and endpoints.
Assess the impact of post-production changes (such as amendments, new forms, and edit check updates) on existing data, integrations, and downstream deliverables, and review migration and validation plans.
Review Veeva CDMS and DQS release notes to assess the impact on active studies, and work closely with IT to plan, test, and communicate any required impacts.
Provide hands‑on technical support to vendors and study teams where needed, including troubleshooting and issue resolution.
Requirements
Bachelor’s degree in Biology, Chemistry, Physics, Computer Science, Information Technology, Biotechnology, Bioinformatics, or a health related field (or foreign equivalent)
Nice to have: Veeva CDMS build certification
Nice to have: Veeva DQS experience
Nice to have: site and user management in a sponsor hosted EDC environment
Nice to have: mentoring or guiding junior programmers and CRO or vendor database teams
The Sales Operations Analyst will support the Worldwide Systems Engineering organization through business partnership, analytics, planning, and program management, partnering directly with SE theater leaders and leading global WWSE initiatives.
Compensation
The annual base salary hiring range is: $122,000—$183,000 USD
Responsibilities
Develop an exhaustive understanding of what drives a customer’s business and what motivates their decision making
Connect the dots from technology solutions to measurable customer business outcomes
Partner closely with account managers, specialists and channel partners to create a seamless and holistic customer experience and strategy to drive revenue growth and net new business
Refine sales strategy and tactics, taking command of technical responsibilities
Take control of evaluations, benchmarks and system configurations
Requirements
BS in CS, EE or other technical degree
Nice to have: Experience supporting the sales of enterprise storage, networking, systems, cloud, or software to enterprise accounts
Oversee and elevate the accountability journalism produced by editors and reporters on the national staff, serving as part of ProPublica’s masthead leadership team.
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving measurable business impact. In this role, you will partner with customers throughout their lifecycle - from program delivery and onboarding to ongoing optimization, adoption and value realization. You will act as the primary technology trusted advisor for your portfolio, leading medium and large-scale software implementations and optimizing our technology to address individual challenges, ultimately building our customers into lifelong Qualtrics champions.
Compensation
Virginia Base Annual Pay Transparency Range
$98,000—$119,000 USD
Responsibilities
Own the success of a portfolio of customer accounts, serving as the primary technology advisor throughout the customer lifecycle
Monitor portfolio performance using customer health, adoption, maturity and value realisation to proactively manage risk and identify growth opportunities
Define strategy to expand program adoption and maturity across customer accounts, driving Net ARR and portfolio performance
Partner with customers to provide expertise leading to the alignment of project goals and timely execution
Plan, monitor, and mitigate project risks while developing quality management plans aligned with business requirements
Requirements
Bachelor’s degree in science, technology, engineering, or business-related field
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving measurable business impact. In this role, you will partner with customers throughout their lifecycle - from program delivery and onboarding to ongoing optimization, adoption and value realization. You will act as the primary technology trusted advisor for your portfolio, leading medium and large-scale software implementations and optimizing our technology to address individual challenges, ultimately building our customers into lifelong Qualtrics champions.
Compensation
Virginia Base Annual Pay Transparency Range
$121,500—$127,500 USD
Responsibilities
Own the success of a portfolio of customer accounts, serving as the primary technology advisor throughout the customer lifecycle
Monitor portfolio performance using customer health, adoption, maturity and value realisation to proactively manage risk and identify growth opportunities
Define strategy to expand program adoption and maturity across customer accounts, driving Net ARR and portfolio performance
Partner with customers to provide expertise leading to the alignment of project goals and timely execution
Plan, monitor, and mitigate project risks while developing quality management plans aligned with business requirements
Requirements
Bachelor’s degree in science, technology, engineering, or business-related field
Own the delivery of enterprise-level SaaS implementations from kickoff through completion, partnering with executive sponsors and stakeholders to align strategy with customer goals and drive measurable value.
Locations (3)
San Francisco, California, United States
Raleigh, North Carolina, United States
New York, New York, United States
Compensation
The expected salary range for this role to be performed in the United States is $136,000 - $168,000.
Responsibilities
Lead complex, enterprise-level SaaS implementations from kickoff through completion
Build trusted relationships with executive sponsors, IT leaders, and business stakeholders
Partner with Pendo Consultants to deliver solution design, configuration, enablement, and rollout planning
Own project governance, stakeholder communications, and execution across multiple concurrent initiatives
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving measurable business impact. In this role, you will partner with customers throughout their lifecycle - from program delivery and onboarding to ongoing optimization, adoption and value realization. You will act as the primary technology trusted advisor for your portfolio, leading medium and large-scale software implementations and optimizing our technology to address individual challenges, ultimately building our customers into lifelong Qualtrics champions.
Compensation
Washington, DC Base Annual Pay Transparency Range
$73,500—$89,000 USD
Responsibilities
Own the success of a portfolio of customer accounts, serving as the primary technology advisor throughout the customer lifecycle
Monitor portfolio performance using customer health, adoption, maturity and value realisation to proactively manage risk and identify growth opportunities
Define strategy to expand program adoption and maturity across our customer accounts, driving Net ARR and portfolio performance
Partner with customers to provide expertise leading to the alignment of project goals and timely execution
Plan, monitor, and mitigate project risks while developing quality management plans aligned with business requirements
Requirements
Bachelor’s degree in science, technology, engineering, or business-related field
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving measurable business impact. In this role, you will partner with customers throughout their lifecycle - from program delivery and onboarding to ongoing optimization, adoption and value realization. You will act as the primary technology trusted advisor for your portfolio, leading medium and large-scale software implementations and optimizing our technology to address individual challenges, ultimately building our customers into lifelong Qualtrics champions.
Compensation
Illinois Base Annual Pay Transparency Range
$73,500—$89,000 USD
Responsibilities
Own the success of a portfolio of customer accounts, serving as the primary technology advisor throughout the customer lifecycle
Monitor portfolio performance using customer health, adoption, maturity and value realisation to proactively manage risk and identify growth opportunities
Define strategy to expand program adoption and maturity across customer accounts, driving Net ARR and portfolio performance
Partner with customers to provide expertise leading to the alignment of project goals and timely execution
Plan, monitor, and mitigate project risks while developing quality management plans aligned with business requirements
Requirements
Bachelor’s degree in science, technology, engineering, or business-related field
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