- Houston, Texas, United States
- Full-time
Provide technical support, advice, and updates on TrendMiner products, troubleshoot issues, and support customers connecting TrendMiner to multiple data sources.
Compensation
Competitive salary plus comprehensive benefits, including health insurance, a 401(k) plan, and paid time off.
Responsibilities
- Provide first- and second-line support to TrendMiner users for technical and functional queries
- Assist customers with SaaS and on-premise installations and upgrades
- Support customer data integration projects
- Transfer knowledge to the team regarding technical implementation options
- Work with development team to resolve support tickets
Requirements
- Bachelor’s degree in Computer Science or a related field, or equivalent experience