The primary builder of the Atlassian stack (Jira, Confluence, and Jira Product Discovery) to create a seamless "Discovery-to-Delivery" pipeline for introducing new products into the market.
Responsibilities
Build & Configure Jira Software, JPD, and Confluence Cloud/Data Center instances
Manage user provisioning, global permissions, and security groups
Integrate the Atlassian suite with external engineering tools, PLM systems, and ERP platforms
Map physical product development processes into existing digital workflows
Build & maintain Jira processes for Marketing and Creative teams
Own, build, and continuously improve the systems Econolite's Technical Support organization runs on, including Jira Service Management, CRM integrations, AI support agent, and knowledge base.
Compensation
The base pay range for this full-time exempt position is $95,000.00 - $105,000.00 per year plus benefits.
Responsibilities
Administer and configure Jira Service Management environment
Build and maintain customer and distributor support portal
Design and maintain Level 1 and Level 2 queues, workflows, SLAs, escalation paths, and automation rules
Extend ticket model to cover hardware and software issues
Maintain controlled pick lists for customers, products, models, and software/firmware versions
Requirements
Bachelor's degree in Information Systems, Computer Science, or related field
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