The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance, safeguarding data integrity, and supporting revenue cycle performance.
Compensation
Minimum Salary/Wage USD$ 16.60 Hr.
Maximum Salary/Wage USD$ 23.50 Hr.
Responsibilities
Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.
Educate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement.
Collect time-of-service payments and meet established collection targets to support revenue cycle performance.
Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.
Requirements
High School Diploma or GED
Nice to have: knowledge of healthcare insurance benefits
Nice to have: experience managing customer payments
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Compensation
Hiring Range: $140,000-$161,000
Responsibilities
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Direct budget and resolve complex operational issues
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Partner with Customer Service Management to improve service across in-person and online channels
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Compensation
The range for this role is $24 to $26 per hour based on a standard full-time schedule.
Responsibilities
Use C‑I‑CARE framework in patient interactions
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Perform extended scope duties such as non‑blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
Maintain specimen labeling, handling, and processing
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