As a Customer Support Consultant, you are a primary point of contact for our B2B merchants — handling everything from onboarding questions to complex shipping escalations with speed and clarity.
Locations (2)
Lisbon, Lisbon, Portugal
Vale do Tejo, Portugal
Compensation
Salary — €1900 - €2150 (14 installments)
Responsibilities
Support merchants across calls, live chat, and tickets — resolving issues related to shipping, tracking, returns, and platform functionality
Guide customers through our platform with confidence and clarity, translating technical complexity into practical next steps
Own your queue with urgency and accountability
Identify recurring pain points and escalate them with clear context, helping the team fix issues upstream rather than patch them repeatedly
Build deep product knowledge across our carrier ecosystem and integrations
Requirements
Nice to have: Experience in a customer-facing role
Nice to have: Technical background in SaaS support, APIs/webhooks, integrations, programming or computer science
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