The At Your Service (AYS) Agent is responsible for answering, recording, and processing all guest requests, enquiries, and concerns received through telephone, email, chat, and mobile communication platforms.
Responsibilities
Answer and manage guest enquiries, requests, concerns, and service calls through telephone, email, chat, and mobile communication channels.
Operate the telephone switchboard and coordinate wake‑up calls, message handling, call transfers, and guest communications.
Record and track guest requests accurately while coordinating with departments such as Housekeeping, Engineering, Front Desk, and Loss Prevention to ensure timely resolution.
Provide guests with information regarding room features, hotel amenities, services, and local attractions.
Process food and beverage orders, answer menu‑related questions, and manage transactions through point‑of‑sale systems.
As Assistant Manager, Front Office, you will play a pivotal role in leading daily hotel operations and ensuring every guest experiences the genuine care and personalised service that Four Seasons is known for around the world.
Responsibilities
Lead and support the Front Office team during daily operations, ensuring exceptional service standards are consistently delivered.
Serve as Manager on Duty, acting as a key point of contact for guests, employees, and hotel leadership.
Handle guest feedback, concerns, and service recovery opportunities with professionalism and care.
Foster a positive and engaging work environment through coaching, mentoring, and supporting team members.
Monitor arrival and departure experiences to ensure smooth hotel operations.
Requirements
Nice to have: Experience in luxury hotel environment
Provide exceptional guest service, assist with front desk responsibilities, and ensure daily financial and operational records are accurate and complete.
Compensation
Compensation between USD $20.50/Hr.-USD $20.50/Hr.
Responsibilities
Welcome and assist guests with check-in, check-out, and overnight requests
Deliver exceptional guest service and resolve guest concerns professionally
Complete nightly audit procedures and reconcile daily hotel transactions
Review and post guest charges, payments, and revenue records accurately
Prepare and distribute daily operational and accounting reports
Assist the Finance Manager in overseeing day‑to‑day bookkeeping, tax compliance, financial reporting and internal controls for a luxury resort in Santorini.
Compensation
Tailored Compensation | Salary package customized to fairly reflect your profile and expertise.
Responsibilities
Oversee day‑to‑day bookkeeping in accordance with Greek Accounting Standards
Review general ledger entries, sub‑ledgers and accruals; perform bank, supplier, customer and intercompany reconciliations
Prepare month‑end and year‑end closing entries, including accruals, prepayments, provisions, depreciation and inventory adjustments
Maintain the fixed asset register and calculate depreciation in line with Greek accounting and tax rules
Assist in the preparation of monthly financial statements, management reports and supporting schedules
Requirements
Bachelor’s Degree in Accounting, Finance, Economics, or a related field
Nice to have: Accountant–Tax Practitioner licence (Άδεια Λογιστή-Φοροτεχνικού, Α΄ τάξης or higher)
Nice to have: Previous experience in a supervisory or senior accounting position
Nice to have: Experience working with external auditors, tax advisors, payroll providers and tax authorities
Overseeing daily Butler operations, ensuring that every guest receives an exceptional, personalised and seamless experience at the Rosewood Blue Palace.
Compensation
A competitive remuneration package.
Responsibilities
Ensure the delivery of personalised Butler services
Oversee the coordination of guest arrivals and departures
Monitor and follow up on guest requests, preferences, allergies and special requirements
Monitor guest satisfaction feedback
Coordinate and supervise the daily activities of the Butler team
Oversee daily operations of Front Desk, Concierge and Door & Bell departments at Rosewood Blue Palace, ensuring exceptional guest experience and business performance.
Compensation
A competitive remuneration package.
Responsibilities
Oversee delivery of guest experiences across Front Desk, Concierge and Door & Bell
Lead and oversee the Guest Relations, Guest Service Center and Butler departments at Rosewood Blue Palace, ensuring exceptional guest experience and operational excellence.
Compensation
A competitive remuneration package.
Responsibilities
Lead and oversee daily operations of Guest Relations, Guest Service Center and Butler departments
Ensure effective coordination, communication and service delivery
Develop and implement creative and personalised amenity programmes
Monitor guest satisfaction and identify service gaps
Personally oversee complex guest concerns and service recovery
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Assistant Finance ManagerSandblu Resort · Greece
Night ManagerRosewood Hotel Group · Elounda, Greece