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Client Support Specialist - Technical
Intercontinental Exchange Holdings, Inc. · Jacksonville, US

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+10K new in the last hour

Client Support Specialist - Technical

Intercontinental Exchange Holdings, Inc. · Posted Nov 4, 2026

Open

Jacksonville, Florida, United States
3+ years

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11–11 jobs· newest first

Client Support Specialist - Technical
Intercontinental Exchange Holdings, Inc. · Jacksonville, US

1 2

+10K new in the last hour

Client Support Specialist - Technical

Intercontinental Exchange Holdings, Inc. · Posted Nov 4, 2026

Open

Jacksonville, Florida, United States
3+ years

Apply with RefersoAI

Apply on careers page

This role provides technical support to clients using ICE Mortgage Technology software solutions, helping them resolve issues efficiently while delivering a high level of customer service.

Responsibilities

Provide technical support and guidance to clients using ICE Mortgage Technology products.
Resolve customer issues promptly, with a strong focus on first-call resolution and service-level attainment.
Manage and prioritize support cases while maintaining accurate documentation in the CRM system.
Identify recurring customer-impacting issues and escalate or communicate them appropriately.
Utilize knowledge bases, troubleshooting tools, and available resources to drive issue resolution.

Requirements

Bachelor's degree

Skills

technical support SaaS environments Adobe Acrobat Microsoft Office Windows Desktop Windows Registry PC hardware troubleshooting software/hardware compatibility client/server environments virtualization technologies networking tools log analysis tools process documentation knowledge articles VDI/Citrix Ping Traceroute Telnet Splunk

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