- McLean, Virginia, United States
- On-site
- Full-time · Manager
- $100K–$200K per year
- 5+ years
Lead global follow-the-sun support operations and drive AI-powered operational excellence for Appian’s enterprise software platform.
Compensation
$100,000—$200,000 USD
Responsibilities
- Lead and scale global follow-the-sun support operations across three continents
- Architect and implement AI-driven monitoring and automation strategies
- Execute deep-tier technical troubleshooting for complex platform issues
- Partner with Engineering, Product, and Business Technology stakeholders
- Establish operational excellence standards
Requirements
- Bachelor's degree or higher in Computer Science, Information Systems, or a related STEM field
- Nice to have: Appian Lead Developer or Senior Developer Certification
- Nice to have: AIOps platforms
- Nice to have: Enterprise SaaS support operations
- Nice to have: Distributed technical team management