Website functionality jobs

Senior Customer Support Specialist - Rotational Shift

NAVEX · Posted Nov 3, 2026

Open

Bengaluru, Karnataka, India
Hybrid
Full-time · Senior
₹1M–₹1M per year
3+ years

Senior Customer Support Specialist - Rotational Shift

NAVEX · Posted Nov 3, 2026

Open

Bengaluru, Karnataka, India
Hybrid
Full-time · Senior
₹1M–₹1M per year
3+ years

Senior Customer Support Specialist - Rotational Shift

NAVEX · Posted Nov 3, 2026

Open

Bengaluru, Karnataka, India
Hybrid
Full-time · Senior
₹1M–₹1M per year
3+ years

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Serve as a trusted advisor by understanding customer goals and desired outcomes, manage incoming phone calls and chats, lead complex customer issues, and partner across teams to improve customer experiences.

Compensation

The starting pay for this role is 1,015,000 INR per annum. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day.

Responsibilities

Serve as a trusted advisor by understanding customer goals and desired outcomes
Manage incoming phone calls and chats
Lead complex customer issues through diagnosis, resolution, and follow-up
Adapt communication styles to effectively engage technical and business stakeholders
Independently manage escalated customer situations and expectations

Skills

customer service software support Windows Microsoft Office website functionality CRM Salesforce training facilitation

Customer Support Specialist

NAVEX · Posted Nov 4, 2026

Open

Charlotte, North Carolina, United States
Hybrid
Full-time
$24–$24 per hour
2+ years

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Provide front‑line support for Customer Administrators of NAVEX solutions, diagnosing, resolving, and escalating technical and business issues.

Compensation

The starting pay for this role is $24.04 per hour.

Responsibilities

Serve as a trusted advisor by understanding customer goals and desired outcomes
Lead complex customer issues through diagnosis, resolution, and follow‑up
Adapt communication styles to effectively engage technical and business stakeholders
Independently manage escalated customer situations and expectations
Prioritize work based on customer impact, risk, and business needs

Requirements

Bachelor's degree in a related field or equivalent practical experience
Nice to have: training experience
Nice to have: AI readiness

Skills

Windows Microsoft Office website functionality CRM Salesforce

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