- Hyderabad, Telangana, India
- Full-time
- 4–6 years
Provide L2/L3 application support for the Home Solutions platform within agreed SLAs and confirmed Managed Services scope.
Responsibilities
- Provide L2/L3 application support for the Home Solutions platform within agreed SLAs and confirmed Managed Services scope.
- Triage, troubleshoot and resolve incidents and service requests; perform RCA and preventive actions for recurring issues.
- Deliver approved minor enhancements, bug fixes and deployments in accordance with change-management procedures and agreed scope.
- Monitor application health, integrations and scheduled jobs, and investigate alerts.
- Maintain support documentation, runbooks and knowledge articles.
Requirements
- B.Tech
- BE
- M.Tech
- MCA
- M.Sc