- Alton, Hampshire, United Kingdom
- Hybrid
- Full-time · Entry
- 1+ years
We are looking for a personable and confident Support Engineer to join our 24x7 Technical Support Team to provide technical support for our portfolio of network security products.
Responsibilities
- Respond to technical problems logged by customers via both telephone and e-mail
- Resolve technical problems and cases related to security products or escalate to 2nd line engineers as appropriate
- Create customer technical environments in our lab and recreate problems
- Clearly and concisely input and manage support work, in our case system
- Manage the hardware replacement process, working to strict deadlines
Requirements
- IT/ Cyber Security related degree