- Bolton, Greater Manchester, United Kingdom
- On-site
- Full-time · Associate
- 2+ years
We are seeking a proactive and skilled IT Support Technician to support our Cowgills hub in Bolton. This role combines on‑site end‑user support with close collaboration across our central IT function, contributing directly to the reliability, security, and performance of our growing technology environment.
Responsibilities
- Deliver IT troubleshooting for laptops, desktops, peripherals, applications, and performance issues.
- Manage support tickets, resolving issues at first contact where possible
- Communicate clearly with users, providing updates and managing expectations
- Manage user lifecycle processes, including onboarding, leavers, access provisioning, and permissions updates.
- Configure workstations, profile laptops, and ensure new starters receive an effective technical induction.
Requirements
- Nice to have: Azure administration
- Nice to have: conditional access
- Nice to have: security policies