- Heredia
- 2+ years
Ensure high-quality standards across technical support operations, conduct audits, provide coaching, training, and continuous improvement.
Responsibilities
- Coach agents on quality and policy topics
- Act as escalation path for junior agents
- Conduct quality audits to ensure targets are met
- Calibrate with client on quality trends
- Provide refresher and onboarding training
Requirements
- Bachelor’s/Technical degree in progress or completed in Marketing, Advertising, STEM, or a related field
- Nice to have: Digital marketing/sales organization experience
- Nice to have: Online advertising products experience
- Nice to have: Social media experience
- Nice to have: Customer service experience