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Reservations All Rounder

AccorHotel · Posted Nov 5, 2026

Surfers Paradise, QLD, Australia
On-site
Part-time · Entry

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We are seeking a Reservations All Rounder part-time position (minimum 30 hours per week) and casual to join our dynamic team. In this versatile role, you will be the backbone of our reservations department, handling a diverse range of responsibilities to ensure seamless booking experiences for our guests.

Responsibilities

Process and manage guest reservations across multiple channels, including phone, email, and online platforms
Provide comprehensive customer support by responding to inquiries, addressing concerns, and offering solutions in a timely and professional manner
Maintain accurate and up-to-date reservation records in our booking systems and databases
Handle payment processing and verify booking confirmations with guests
Coordinate with other departments including housekeeping, front desk, and management to ensure smooth operations

Requirements

Nice to have: Knowledge of the hospitality or travel industry

Skills

Proven experience in reservations, customer service, or hospitality environment Proficiency with reservations management systems and booking software Strong verbal and written communication skills

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