- Plainfield, Indiana, United States
- 1+ years
Responsible for ensuring a positive customer experience in airfreight logistics, managing real‑time visibility, customer interactions, and coordination with sales and operational centers.
Responsibilities
- Maintain real‑time visibility of customer transactions in AirLOG
- Update route maps and follow Airfreight 2.0 Tag methodology
- Drive customer data into core operating systems and tools
- Answer queries and requests through multi‑channel communication streams
- Monitor SSC performance related to Customer Care processes
Skills
Benefits
- Health and welfare benefits
- 401k retirement savings plan
- Tuition reimbursement
- Incentive compensation