Responsible for attracting, managing, and servicing Asian market guests at the casino, driving revenue growth and ensuring exceptional customer service.
Compensation
Starting Salary 50k
Responsibilities
Assists in resolving guest opportunities, conflicts, and complaints
Develops relationship with players to grow customer base
Attracts and manages customers in the Asian Market through telemarketing and in person contact
Exercises discretion to provide hospitality arrangements
Proactively seeks out new business with targeted Asian Players
Requirements
Bachelor’s degree (B.A.) from four-year college or university; or minimum of three (3) years customer service experience and/or training; or equivalent combination of education and experience
Assist Casino Cage/Credit Manager in protecting casino cage assets by implementing accounting and documentation policies and procedures, monitoring transactions, and ensuring compliance with company internal controls, policies and procedures, laws and regulations.
Responsibilities
Responsible for the physical, custodial control of all casino cage assets during assigned shift as well as currency transactions reporting.
Supervise, train, evaluate work performance, coach, and assist in scheduling team members.
Review and monitor documents and transactions to ensure compliance with gaming regulations, laws, company policies and procedures.
Promote Marina Bay Sands Integrated Resort and drive awareness of its affiliated properties, focusing on Premium SG/MY players.
Responsibilities
Promote the Marina Bay Sands Integrated Resort and drive increase awareness of its affiliated properties
Promote gaming products and services to the target market segments, especially towards the Premium SG/MY players
Develop strong professional interpersonal relationships with new and existing Premium players to drive incremental visitation to Marina Bay Sands
Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines and company policies
Develop profiles on each player to ensure all customer touchpoints have the knowledge of individual preferences
Promote the Marina Bay Sands Integrated Resort and drive increase awareness of its affiliated properties
Promote gaming products and services to the target market segments, especially towards the Premium players
Develop strong professional interpersonal relationships with new and existing Premium players to drive incremental visitation to Marina Bay Sands
Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines and company policies
Develop profiles on each player to ensure all customer touchpoints have the knowledge of individual preferences
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