- St. Louis, Missouri, United States
- 3+ years
Responsibilities
- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company
- Develops relationship with players to grow customer base and increase Company revenues
- Attracts and manages customers in the Asian Market through weekly telemarketing and in person contact on the casino floor
- Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests
- Proactively seeks out new business with targeted Asian Players, introducing the benefits of and soliciting enrollment for the mychoice program
Requirements
- Bachelor’s degree (B.A.) from four-year college or university
- or minimum of three (3) years customer service experience and/or training
- Nice to have: minimum of one (1) year Guest Service experience, including but not limited to Casino experience
- Nice to have: First Aid/AED certification
- Nice to have: C.A.R.E or TIPS training