- Pune, Maharashtra, India
- 5+ years
Provide functional Level 2 support to global customers for the product, coordinating with internal teams, testing, data validation, and client communication to ensure SLA adherence and continuous process improvement.
Responsibilities
- Perform first level analysis after an issue or change is reported by the client and coordinate with internal cross-functional teams to drive resolution
- Perform testing after bug fixes or changes in UAT/Pre-Production environments before Production deployment and/or client sign-off
- Conduct smoke testing and sanity checks in Production environments
- Continuously follow up with cross-functional teams to ensure tasks and bug fixes are completed within predefined SLAs
- Act as an effective communicator and coordinator between internal teams and clients to ensure timely resolution and closure of issues
Requirements
- BE
- BTech
- ME
- MTech
- BCA