Senior Professional Services Consultant – Customer Service Engineer
Palo Alto Networks · Posted Oct 9, 2026
- Bangalore, Karnataka, India
- On-site
- Full-time · Senior
- 5+ years
We are seeking a highly skilled, customer‑centric Senior Customer Success Engineer (CSE) specializing in enterprise Next‑Generation Firewall (NGFW) environments. In this role, you will act as the principal technical advisor and hands‑on deployment specialist ensuring our enterprise customers maximize the value, adoption, and security posture of their entire NGFW infrastructure.
Responsibilities
- Conduct comprehensive assessments of customer environments and define enablement, migration, and optimization phases
- Evaluate security postures against least‑privilege principles and mitigate operational risks
- Execute customized enablement plans and technical workshops to accelerate feature adoption
- Assist customers in navigating centralized management platforms and advise on high availability design
- Train customers on technical engagement best practices, diagnostic collection, and CLI/API usage
Requirements
- Nice to have: Technical Assistance Center experience
- Nice to have: PCNSE certification
- Nice to have: AI‑driven security dashboards