Head of MarketingRecruiting · Posted Nov 9, 2026Copy linkOpenUkraineManagerApply with RefersoAIApply on careers page
ServiceNow Knowledge & Quality OfficerEVERIENCE · Posted Nov 6, 2026Copy linkOpenBrussels, Brussels Capital, BelgiumApply with RefersoAIApply on careers pageDrive knowledge management, quality reviews, and ServiceNow adoption within the Helpdesk organization.ResponsibilitiesOwn and maintain ServiceNow KnowledgeCreate, review and improve knowledge articles, troubleshooting guides and proceduresEnsure documentation is clear, consistent, accurate and adapted to its target audienceIdentify knowledge gaps based on recurring incidents, requests and technician feedbackCoordinate the lifecycle of knowledge articles, from creation and review to retirementSkillsServiceNowtechnical writingdocumentationIncident and Request ManagementITIL principlesHTML/CSSUser Storiestest scenariosAI and LLM-based tools