- Obispado, Nuevo León, Mexico
- 5+ years
Ensure that the processes, SOPs, job aids, and training materials used by Supply Chain Operations are current, consistent, and easy to find, while leveraging AI capabilities to improve knowledge creation and usage.
Responsibilities
- Own the Supply Chain Operations knowledge base, including processes, SOPs, job aids, training content, and reference materials.
- Establish content governance covering ownership, review cadence, version control, and retirement, aligned to company policy.
- Define storage and access standards, and apply AI search, summarization, and chat-based assistance to make content easier to find and use.
- Update and deliver training for Operations teams and business partners as new tools, processes, and programs are introduced.
- Track content health, including usage, freshness, and gaps, to drive continuous improvement.
Requirements
- Nice to have: enterprise knowledge-management platforms
- Nice to have: adult learning credentials
- Nice to have: integration of knowledge programs with change management initiatives