Transform product knowledge into trusted enterprise assets that power customer experiences, AI assistants, search systems, support workflows, and future agentic experiences.
Compensation
The target salary range for this position is 100,300 - 149,600 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
Responsibilities
Create and maintain high-quality technical documentation and knowledge assets for complex products and solutions.
Research technical topics and translate complex information into clear, accurate, and reusable customer-facing content.
Partner with engineering, product management, support, and UX teams to develop and improve technical content.
Apply content standards, structured authoring practices, metadata, and information architecture principles to improve content quality and discoverability.
Leverage AI-enabled tools and workflows to accelerate content creation, validation, and maintenance while ensuring accuracy and quality.
Create and maintain high-quality technical documentation and knowledge assets for complex products and solutions.
Compensation
The target salary range for this position is 100,300 - 149,600 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package.
Responsibilities
Create and maintain high-quality technical documentation and knowledge assets for complex products and solutions.
Research technical topics and translate complex information into clear, accurate, and reusable customer-facing content.
Partner with engineering, product management, support, and UX teams to develop and improve technical content.
Apply content standards, structured authoring practices, metadata, and information architecture principles to improve content quality and discoverability.
Leverage AI-enabled tools and workflows to accelerate content creation, validation, and maintenance while ensuring accuracy and quality.
Requirements
Degree in English, Technical Writing, Computer Science, Information Science, or a related field.
Nice to have: Structured authoring environments and lightweight markup languages such as AsciiDoc or Markdown
Nice to have: Source control systems such as GitHub
Nice to have: Issue tracking and agile development tools
Lead the administration, governance, and optimization of the enterprise Digital Asset Management (DAM) platform and the Medical Legal Regulatory (MLR) / Content Approval system, ensuring compliance, data integrity, and efficient content lifecycle management across global marketing initiatives.
Responsibilities
Administer and govern the DAM and MLR systems
Ensure compliance and data integrity of digital assets
Manage user access and security groups
Monitor asset expiration and usage rights
Design and deliver training programs for internal teams and external agencies
Own solution architecture for Java services across authoring, governance, transformation, packaging, and delivery
Responsibilities
Define service boundaries and contracts for Studio and Mosaic, including assembler, resolver, LMS integration, content delivery, identity, and progress / learning-record services
Design a canonical content model for modular lessons, topics, assessments, and media, and keep it stable across Java APIs and React experiences
Define taxonomy and ontology services exposed through APIs so classification stays consistent across authoring, search, and delivery
Architect workflows for approvals, versioning, quality gates, lineage, and audit trails
Design standards-based transformation and packaging across XML, JSON, BITS, QTI, XLIFF, SCORM, xAPI, LTI, PDF, and ePub
Responsible for defining and leading PetSmart's enterprise site merchandising strategy across all digital experiences, driving profitable growth through customer-centric merchandising, content, and discovery experiences.
Responsibilities
Define and evolve PetSmart's long-term site merchandising strategy across web and mobile, balancing customer experience, commercial priorities, and digital P&L objectives.
Own the strategic roadmap for digital product discovery, including browse, search, category experiences, promotional merchandising, and content optimization.
Serve as the enterprise subject matter expert on digital merchandising, influencing strategic initiatives that shape the future customer experience.
Establish merchandising strategies that improve discoverability, conversion, engagement, and customer lifetime value across digital channels.
Drive continuous optimization of browse paths, taxonomy, search experiences, product presentation, and merchandising content to improve shopping ease.
Requirements
Bachelor's degree or equivalent professional experience
Lead the strategy and day-to-day management of product information, supplier content, catalog readiness, and regulatory compliance for the e-commerce business.
Compensation
We offer a competitive wage, a rewarding work environment, and generous benefits and perks such as paid holidays, a 401(k) option, Health Savings Accounts (HSAs), medical, dental, vision, and life insurance, and a phenomenal employee discount on all products North 40 sells.
Responsibilities
Lead product information strategy
Manage PIM platforms and data standards
Coordinate cross-functional initiatives
Oversee supplier and vendor relationships
Ensure compliance with Prop 65, HazMat, and other regulations
Requirements
Bachelor's degree in Business, Marketing, Information Systems, or a related field
The Digital Catalog & CRM Analyst maximizes the effectiveness of the company’s website and oversees the accuracy, organization, and maintenance of customer-facing product information, serving as the business owner and primary administrator of the CRM platform.
Compensation
$75,000 to $95,000/year DOE
Responsibilities
Manage and optimize product content, user experience, and functionality of customer-facing websites and digital platforms
Maintain accurate product listings, taxonomy, categories, descriptions, and attributes
Apply best practices on site search, filtering, SEO, and conversion rate optimization
Analyze catalog metrics to improve customer acquisition, conversion, and retention
Partner with marketing, sales, engineering, IT, & supply chain teams to roll out new product launches, price adjustments, and promotional campaigns
Requirements
Bachelor's degree in Business Administration, Marketing, Information Systems, Data Science, or a related field
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Director, Site MerchandisingPetSmart · Phoenix, US