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Partenaire service client – Stratégie et processus

Roche · Posted Nov 10, 2026

Customer Service Partner responsible for improving and adding value for strategic customers through supply chain KPIs and digital strategy

The expected salary range for this position based on the primary location of Laval is 90,312.00 and 118,534.50

Monitor day‑to‑day operations using qualitative and quantitative measures
Identify opportunities to enhance internal processes in collaboration with logistics and business analysts
Provide direction on expertise areas and assist leadership in setting strategic direction
Use consulting skills to challenge existing models and incorporate digital into customer experience
Establish relationships with customers and participate in regional squads and co‑creation events