Lead a team of ambassadors who deliver fast, accurate, and effortless support to customers, guiding daily performance, coaching growth, and using technology/AI to improve operations.
competitive salary along with a comprehensive benefit package
- Monitoring queues, service levels, and staffing throughout the shift, adjusting schedules as demand changes and ensuring clear handovers.
- Keeping knowledge base articles and procedures current as products, policies, and workflows evolve.
- Coaching each ambassador based on their strengths and growth areas, with useful feedback and real opportunities to practise.
- Owning difficult customer situations, rebuilding trust after service failures, and following through on resolutions.
- Using AI actively and helping ambassadors do the same, by building and improving workflows that support resolution, coaching, and daily operations.
- Nice to have: Entrepreneurial approach
- competitive salary
- comprehensive benefit package
- generous PTO policy
- personal and professional growth opportunities
