Customer Onboarding Specialist
Gaya · Posted Jul 17, 2026
- Remote, International
- Remote
- Full-time · Associate
The role focuses on taking new customers from signed to confident, ensuring they integrate Gaya into their workflow and reach high levels of product activation.
Responsibilities
- Understand customers’ systems and tools and plan a personalized onboarding experience
- Run the initial onboarding call, walk through how Gaya works, and get the client hands-on with it
- Respond to customer support inquiries as quickly and accurately as possible via chat or phone
- Collect and manage product feedback from clients to share with the product team
- Monitor accounts' usage and develop strategies for reactivation or upselling
Requirements
- Nice to have: Experience in insurance
- Nice to have: SaaS onboarding
- Nice to have: Customer success
- Nice to have: Familiarity with carrier portals
- Nice to have: AMS systems