- Brussels, Brussels Capital, Belgium
- Hybrid
- Full-time · Senior
- 10+ years
Lead business program management for a client in the Benelux region, driving digital transformation, customer journeys, and operational efficiency within a regulated financial services environment.
Responsibilities
- Define and communicate a clear Benelux vision for after-sales, customer contact and pre-collection journeys
- Translate customer, partner and employee feedback into a coherent product and transformation roadmap
- Run the Tribe as a business, balancing customer advocacy, service quality, cost-to-serve, operational risk, investment capacity and contribution to P&L
- Advise the COO and senior management on priorities, opportunities, trade-offs, dependencies and risks
- Own the cross-squad product portfolio and maximize value through explicit prioritization of initiatives
Requirements
- Master's degree or equivalent
- Nice to have: Dutch language
- Nice to have: French language
- Nice to have: English language