- India
- Hybrid
- 3+ years
Own the end-to-end incident management lifecycle for the WPP Open Platform, designing automated workflows and coordinating incident response across multiple tools and stakeholders.
Responsibilities
- Own full incident lifecycle for all P1 and P2 incidents
- Serve as primary war room coordinator during major incidents
- Ensure timely and accurate stakeholder communication
- Maintain clear audit trail of all actions
- Enforce and continuously improve escalation matrices
Requirements
- Nice to have: ITIL Foundation
- Nice to have: Datadog
- Nice to have: SLO/SLI/Error Budget frameworks
- Nice to have: Building incident management programs from scratch