- New York, United States
- On-site
- Full-time
- $90K–$115K per year
- 5–7 years
Provide incident management and resolution support as a Level 2 escalation point for complex IT issues within the Global IT Services team.
Compensation
Base pay range for this role is $90,000 -$115,000, and a performance-based bonus are additional parts of the total compensation package.
Responsibilities
- Act as escalation point for complex issues triaged by IT Service Desk
- Provide ticket management via ServiceNow
- Assist with user and group administration in cloud & on-premises environments
- Mentor L1 Service Desk technicians
- Write technical and end-user documentation
Requirements
- Nice to have: ITIL certification