Manager, Dialer Controls & Operations
inSync Staffing Inc. · Posted Nov 4, 2026
- New Castle, Delaware, United States +1 more
- Hybrid
- Manager
Lead and oversee dialer operations, campaign setup, performance monitoring, and team development in a hybrid onsite role.
Locations (2)
- New Castle, Delaware, United States
- Newark, Delaware, United States
Responsibilities
- Provide team leadership and technical oversight for dialer administrators.
- Develop and maintain dialer procedures, job aids, and ownership structures.
- Monitor campaign results, identify trends, and perform root‑cause analysis.
- Ensure operational controls, validation, and risk management for campaigns.
- Drive continuous improvement of dialer effectiveness and operational performance.
Requirements
- Nice to have: Collections Industry Experience
- Nice to have: Contact Strategy Exposure
- Nice to have: Compliance Knowledge
- Nice to have: Migration/Transformation Experience