- Bengaluru, Karnataka, India +1 more
- 8–13 years
Lead the design, development, and maintenance of cloud-based contact center solutions using AWS services.
Locations (2)
- Bengaluru, Karnataka, India
- India
Responsibilities
- Architect and implement Amazon Connect environments
- Create and optimize contact flows, define queue structures, configure routing profiles, and engineer voice and chat interaction solutions
- Facilitate seamless integration between Amazon Connect and external platforms, including Salesforce and various third-party applications
- Utilize core AWS services such as Lambda, API Gateway, S3, and DynamoDB to build scalable backend solutions
- Oversee the management of AWS deployment strategies and maintain robust CI/CD pipelines