- Berlin, Germany
- Hybrid
- Full-time
- 2+ years
Provide operational support and problem resolution for Pliant’s B2B clients, acting as the bridge between product, compliance, and sales.
Responsibilities
- Own the outcome of complex client issues end-to-end
- Investigate root causes and provide feedback to engineering
- Act as the operational bridge between compliance and sales
- Triage AML/KYC alerts and fraud flags
- Manage service recovery for high-value accounts