Lead adoption of AI and sales technology across Services Sales, driving program management, change execution, and adoption analytics.
Compensation
Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.
Responsibilities
Lead highly complex business programs from strategy through execution, aligning stakeholders, resources, milestones, and security and privacy requirements.
Drive organizational change by securing leadership sponsorship, defining adoption plans, and coordinating communications, onboarding, and reskilling.
Evaluate program impact through success measures, cost-benefit analysis, and business reviews, using insights to manage risks and improve or retire programs.
Coach cross-functional teams to simplify processes, resolve root causes, and communicate program value in ways that build stakeholder buy-in.
Lead the adoption strategy for Services Sales transformation priorities, defining the target behaviors and adoption outcomes for each approved change and the plan to achieve them.
Requirements
Bachelor's Degree in Business, Operations, Finance, or related field
Nice to have: Master's degree in Business, Operations, Finance, or related field
Nice to have: 12+ years of experience in program management, process management, or process improvement
Nice to have: 8+ years of experience in program management, process management, or process improvement
Establish and lead the measurement and insights capability for Home Lending’s Chief Administrative Office, connecting employee readiness, communications, feedback, and adoption insights to inform decisions across the organization.
Compensation
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
Responsibilities
Establish and maintain the measurement framework, reporting standards and governance approach for Employee Readiness & Employee Communications.
Define measures for reach and engagement, readiness and employee sentiment, adoption and behavior change, and implementation and business outcomes.
Connect the dots across the portfolio → shape the executive story → connect employee signals to business outcomes → help ER&EC collectively act on what the data tells us.
Translate team priorities into measurement strategies that support portfolio-level visibility and initiative-level decisions.
Advise readiness, communications and business engagement leads on measures, methods, and data sources; develop tailored approaches for complex initiatives.
Lead change management initiatives within Schwab’s Change Management Center of Excellence, driving adoption, engagement, and sustained results across the organization.
Compensation
In addition to the salary range, this role is eligible for bonus or incentive opportunities.
Responsibilities
Develop and execute change strategies
Conduct stakeholder assessments, impact analyses, and readiness evaluations
Design and deliver communications, training, and engagement activities
Measure adoption and readiness
Integrate change into project plans
Requirements
Bachelor's degree in Industrial-Organizational Psychology, Organizational Development, Change Management, Business Administration, or a related discipline
Nice to have: Prosci Change Management Practitioner Certification
Nice to have: leading workstreams within large-scale transformation initiatives
Nice to have: experience in a Human Resources organization with Centers of Excellence
Nice to have: experience in financial services or highly regulated industry
