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Associate, Order to Invoice with Polish- Pipeline

BIC · Posted Jan 1, 2024

Manage sales orders accurately and on time, in line with Standard Operating Procedures (SOP) and Service Level Agreement (SLA).

Manage sales orders received by BIC via agreed channels (email, EDI, SFA, RPA, customer portals...) accurately, on-time, and in line with internal procedures and with agreed service level targets
Manage requests related to sales orders execution, with appropriate follow-through, in line with internal procedures and agreed service level targets
Manage tickets related to the above in line with SNOW policies
Ensure proper execution of billing procedures and controls
Front-office for customer contact: telephone, e-mail, chat contact with customers