- Dayton, Ohio, United States
- Full-time · Entry
- 1–2 years
Customer Service Representatives receive and respond to calls from customers, serving as the first point of contact to resolve issues and meet call center objectives.
Responsibilities
- Answer phones promptly and courteously utilizing company procedures
- Receive and respond professionally and courteously to all customer inquiries
- Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc.
- Identify customer’s reason for canceling service and attempt to retain customers
- Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries
Requirements
- Nice to have: Bilingual skills