Advanced customer service jobs

Premier Service Desk Specialist

Konica Minolta Business Solutions, U.S.A., Inc. · Posted Nov 10, 2026

Open

Remote, United States
Remote
Full-time · Mid
5+ years

Premier Service Desk Specialist

Konica Minolta Business Solutions, U.S.A., Inc. · Posted Nov 10, 2026

Open

Remote, United States
Remote
Full-time · Mid
5+ years

Premier Service Desk Specialist

Konica Minolta Business Solutions, U.S.A., Inc. · Posted Nov 10, 2026

Open

Phoenix, Arizona, United States
Full-time · Associate
5+ years

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The GCS Premier Service Desk Specialist provides advanced support for strategic customers requiring elevated service delivery, specialized workflows, contractual service commitments, or increased operational oversight.

Responsibilities

Support assigned Premier customers by following customer-specific processes, workflows, communication protocols, escalation procedures, and system requirements.
Develop and maintain detailed knowledge of assigned customer environments, operational requirements, service commitments, support expectations, and business processes.
Manage customer requests through Konica Minolta and customer-specific systems while ensuring complete and accurate documentation.
Process advanced supply and materials requests in accordance with established operational processes and customer-specific requirements.
Independently troubleshoot and resolve advanced printing, scanning, connectivity, driver, software, authentication, and workflow-related issues.

Requirements

High School Diploma or equivalent
Nice to have: ServiceNow
Nice to have: CXOne
Nice to have: SAP
Nice to have: CompTIA A+

Skills

Advanced customer service Problem-resolution

Service Desk Specialist

Konica Minolta Business Solutions, U.S.A., Inc. · Posted Nov 10, 2026

Open

Oldsmar, Florida, United States
Hybrid
Full-time · Associate
5+ years

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The GCS Service Desk Representative serves as a primary point of contact for customers requiring service, supply, and technical assistance. The role evaluates customer needs, manages service and fulfillment requests, and resolves first level technical and operational concerns across print, device, and connectivity environments.

Responsibilities

Manage assigned queues of escalated customer incidents, service requests, and operational issues
Perform advanced troubleshooting, root cause analysis, and cross-functional research to resolve complex technical and operational issues
Document troubleshooting activities, findings, and resolutions within the ITSM platform
Collaborate with internal service, technical, billing, and supply chain teams to achieve timely resolution
Escalate complex issues requiring engineering, development, or specialized support involvement

Requirements

High School Diploma or equivalent
Nice to have: ServiceNow
Nice to have: CXOne
Nice to have: SAP
Nice to have: CompTIA A+

Skills

Advanced customer service Problem-resolution Troubleshooting Root cause analysis

Clinic Office Operations Coordinator

Children's National Hospital (Children's National Medical Center) · Posted Jul 13, 2026

Open

Northern Virginia, United States
On-site
Full-time · Mid
$46K–$77K per year
4–5 years

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Coordinate clinic operations including scheduling, staffing, clinic flow and charge capture. Supervise, train, mentor, and develop staff or work independently within a small clinic setting.

Compensation

Pay Range $45,926.40 - $76,523.20

Responsibilities

Supervise, train, mentor and develop staff
Provide direct feedback and counseling to staff about their performance
Conduct performance evaluations and manage performance goals
Establish work schedule for the staff
Conduct departmental staff meetings

Requirements

Associate's Degree
Nice to have: Leadership
Nice to have: Mentorship
Nice to have: Training
Nice to have: Patient billing

Skills

Advanced customer service Communication skills Microsoft Office (Word, Excel, PowerPoint)Typing minimum 35 words/minute Multi-tasking Prioritization

Account Coordinator III

Service Experts · Posted Apr 24, 2026

Open

Richardson, Texas, United States
Mid
6+ years

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The Customer Resolution Specialist handles escalated customer service requests, priority appointment bookings, complaints, and billing inquiries.

Compensation

Competitive Pay with incentive opportunities.

Responsibilities

Receive & mitigate customer complaints to full completion within the defined service level targets.
Resolve problems by clarifying issues, researching, exploring alternative solutions and implementing the solution.
Explain features and benefits of the Advantage program and other Service Experts programs to existing, new, or potential customers.
Retain customer accounts that qualify for a transfer to a new home-owner and follow up on completions of contract transfers.
Calculate and present to customers the early termination amount, facilitate negotiations, obtain approvals, and maintain communication.

Requirements

High school diploma/GED

Skills

advanced customer service customer retention complaint resolution de-escalation

Premier Service Desk Specialist

Premier Service Desk Specialist

Responsibilities

Requirements

Skills

Benefits

Premier Service Desk Specialist

Responsibilities

Requirements

Skills

Service Desk Specialist

Responsibilities

Requirements

Skills

Clinic Office Operations Coordinator

Compensation

Responsibilities

Requirements

Skills

Account Coordinator III

Compensation

Responsibilities

Requirements

Skills

Benefits

Benefits

Benefits

Benefits