- San Francisco, Heredia, Costa Rica
- 1+ years
Provide level 1 technical support for Bosch Service Solutions customers, troubleshooting hardware, software, and network issues via phone, email, and chat.
Responsibilities
- Work with customers/employees to identify problems and advise solutions over phone, email, and chat
- Log and keep records of customer/employee queries
- Update self-help documents
- Create and forward tickets to level 2
- Provide answers to known post/presales technical issues
Requirements
- High school diploma or studies in electromechanics, electrical, or electronic engineering