Own the AI narrative, launch strategy, and communications for QuinStreet’s AI initiatives.
Compensation
The expected salary range for this position is $150,000 USD to $190,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. The salary may be adjusted based on applicant's geographic location. The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units.
The Director of Policy Administration is responsible for driving operational excellence and influencing strategy while leading daily operations across Policy Services, Agency Experience, Billing, Records Management, FNOL, and Contact Center functions for Kemper Life.
Locations (2)
Chesterfield, Missouri, United States
Chicago, Illinois, United States
Compensation
The range for this position is $111,900 to $186,700. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is eligible for an annual discretionary bonus and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.)
Responsibilities
Oversee daily operations across multiple support functions, ensuring service quality, efficiency, and regulatory compliance.
Lead and develop managers and teams across multiple locations, fostering accountability, employee engagement, and consistent operational performance.
Monitor operational metrics, service levels, and budgets to identify opportunities for improved productivity, cost management, and customer satisfaction.
Translate data into actionable insights and drive continuous improvements.
Identify and lead implementation of process improvements, automation, and technology solutions to streamline operations, improve accuracy, and enhance the agent and policyholder experience.
