- Orlando, Florida, United States
- 2+ years
Lead the end-to-end guest experience for high‑profile and VIP guests at Loews Hotels’ Hard Rock Hotel at Universal Orlando.
Responsibilities
- Oversee daily operations of the VIP Services department, managing and supporting the VIP Coordinator and Lobby Ambassador
- Serve as the primary point of contact for VIP and high‑profile guests throughout their stay
- Coordinate all aspects of the VIP guest journey, including pre‑arrival planning, in‑stay service, amenities, and post‑departure follow‑up
- Lead VIP arrival meetings and share relevant guest information with cross‑functional teams to ensure consistent service delivery
- Partner with departments including Front Office, Housekeeping, F&B, Security, and Sales to execute elevated guest experiences
Requirements
- B.S. in Hospitality
- Nice to have: Opera
- Nice to have: HOTSOS
- Nice to have: Alliant
- Nice to have: Sertifi