- Mexico City, Mexico City, Mexico
- Hybrid
- Senior
Responsible for identifying, leading, and implementing strategic initiatives that improve customer satisfaction and customer experience across the automotive customer journey.
Responsibilities
- Analyze Voice of Customer data, customer surveys, verbatims, and Mystery Shopper feedback to identify trends and improvement opportunities.
- Translate customer insights into actionable recommendations that enhance customer satisfaction and loyalty.
- Monitor key customer satisfaction metrics, including SSI and CSI, and prepare executive dashboards and reports.
- Lead cross-functional projects focused on customer experience, process improvement, and business transformation.
- Develop business cases, project plans, timelines, success metrics, and implementation strategies.
Requirements
- Bachelor's degree in Business Administration
- Bachelor's degree in Marketing
- Bachelor's degree in Industrial Engineering
- Bachelor's degree in Communications
- Bachelor's degree in Customer Experience