Accountable for the end-to-end delivery, governance, transformation, and operational performance of PepsiCo’s Contact Canters in Salesforce supporting both Consumer and Commercial across markets.
Responsibilities
Own end-to-end delivery of Salesforce Contact Center related initiatives, from demand/discovery through solution delivery, deployment, stabilization, and BAU.
Translate both Consumer and Commercial Experience business priorities into scalable Salesforce capabilities and technology delivery plans.
Provide leadership for platform evolution, solution delivery, integrations, releases, performance, scalability, security, and technical excellence.
Lead delivery governance covering priorities, scope, risks, dependencies, resources, financials, quality, timelines, and executive reporting.
Partner with C&C, S&T, technology, and market stakeholders to drive alignment, decisions, and successful delivery in a complex matrixed environment.
Requirements
Bachelor’s Degree in Information Technology, Computer Science, MIS, Business, or similar field
We are looking for candidates who can challenge the status quo, resolve tough problems, and make complex things, simple.
Locations (3)
Houston, Texas, United States
Juno Beach, Florida, United States
Alpharetta, Georgia, United States
Responsibilities
Be responsible for technical design sessions; develop technical solution documentation aligned with the business objectives
Implement Salesforce solutions that adhere to platform best practices
Working with our clients and all stakeholders to build clear requirements and a development strategy for each engagement at their office in Alpharetta in a hybrid model
Develop, test, and document custom development, integrations, and data migration elements of a Salesforce implementation
Associate Director - Contact Center Sr. Principal SalesforceNewPepsiCo · Remote, India