Genesys is seeking an experienced and delivery-focused Salesforce Developer, Quote-to-Cash to design, develop, configure, and support Salesforce applications within our Quote-to-Cash ecosystem.
Compensation
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
Responsibilities
Design, develop, configure, and support Salesforce solutions using Apex, SOQL, Salesforce Flows, validation rules, custom objects, Lightning Web Components, and platform configuration.
Translate business requirements and user stories into technical designs, development tasks, configuration changes, and scalable implementation approaches.
Deliver enhancements across Salesforce capabilities related to Quote-to-Cash, quoting, order management, assets, renewals, product configuration, and related business processes.
Partner with Technical Leads and BSAs to assess solution options, identify dependencies, and ensure proposed designs align with Salesforce platform standards and Quote-to-Cash architecture.
Develop and support integrations between Salesforce and downstream systems such as Zuora, Workday, ServiceNow, middleware platforms, and other enterprise applications.
Leverages data analytics and process management to enhance customer experience, optimize business operations, drive continuous improvement, and execute select operational activities.
Compensation
Competitive Base Salary - A base salary or hourly wage rate in line with market rates for the job duties and skills required
Responsibilities
Analyze large volumes of historical and real‑time operational and customer data to identify trends, root causes, opportunities for improvement, and create forecasts.
Develop and standardize reporting templates using analytics data to support business decisions and process enhancements.
Administer technology solutions (e.g., Survey, Quality, Speech Analytics, Workforce Mgmt, Warranty App, etc.) to deliver actionable insights and improve customer experience.
Receive, document, and process customer inquiries and requests, ensuring accuracy and compliance with company guidelines.
Validate information and maintain detailed records, including data/reporting procedure documentation, for audit and quality purposes.
The Salesforce Engineer sustains the MBMS CaMEO and CeRRT functionality during VA-EISS modernization and supports controlled migration of case-management and eligibility workflows for the VA Memorials Integration Services and Innovation (MISI) program.
Compensation
Salary range: $125,000-$135,000
Responsibilities
Maintain and troubleshoot Salesforce configuration, Apex/flows, integrations and case-management behavior associated with MBMS CaMEO and CeRRT.
Translate Salesforce business logic, record types, rules and user workflows into traceable VA-EISS requirements.
Build or maintain approved interfaces, data extracts and regression tests while supporting continuing NCA service.
Use authorized AI tools to assist with code, tests and documentation, independently validating output and protecting VA information.
Participate in migration rehearsals, UAT defect resolution and retirement planning for superseded MBMS components.
Requirements
Bachelor’s Degree in computer science or IT related degree
Design, develop, deploy, and continuously optimize AI agents on the Agentforce platform, enhancing Salesforce solutions for a leading US-based streaming platform.
Responsibilities
Design, develop, deploy, and continuously optimize AI agents on the Agentforce platform
Drive the evolution of Salesforce solutions by enhancing Sales Cloud, Service Cloud, and AI-powered capabilities
Build and maintain scalable Salesforce applications using Apex, Lightning Web Components (LWC), Flows, and Data Cloud (Data 360)
Develop and support integrations with external systems using APIs, middleware, REST, SOAP, event-driven, and MCP-based approaches
Contribute to solution architecture, technical strategy, platform innovation, and the adoption of engineering best practices
Join a critical enterprise initiative focused on building, extending, and migrating complex quote-to-cash flows on Salesforce Revenue Cloud, modernizing revenue architecture and migrating legacy billing systems.
Locations (2)
Peru
LATAM
Responsibilities
Build and extend the quote-to-cash flow on Salesforce Revenue Cloud, encompassing product catalogue, pricing, quoting, order capture, contracts, amendments, and the hand-off to billing and revenue systems.
Configure and code logic in Revenue Cloud Advanced (RCA) including product catalogue management, pricing procedures (expression sets and decision tables), transaction management, and document generation.
Handle product/price rules, discount schedules, contracted pricing, and Quote Calculator Plugin (JavaScript) customizations for legacy CPQ.
Write Apex, LWC, and Flow to build custom quote and order UIs, approval logic, invocable actions, and platform events.
Build and maintain integrations between Revenue Cloud and downstream finance systems (billing, ERP, revenue recognition, tax, payments) using REST APIs, platform events, and middleware.
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