Design, implement, and govern end-to-end Application Maintenance & Support (AMS) solutions to ensure application stability, reliability, performance, and operational excellence.
Locations (4)
Bengaluru, Karnataka, India
Hyderabad, Telangana, India
Gurgaon, India
Mumbai, Maharashtra, India
Responsibilities
Design, implement, and govern end-to-end AMS solutions
Architect L1, L2, and L3 support operating models for enterprise applications
Define and implement SLA/KPI frameworks, governance structures, operational processes, and support procedures
Lead application transition programs from project delivery teams into steady-state support organizations
Establish and optimize Incident, Problem, Change, Release, and Knowledge Management processes aligned with ITIL best practices
Requirements
Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field