- Barcelona, Catalonia, Spain
- On-site
- Full-time
- €20K–€21K per year
Customer Service Representative in Barcelona providing support and ensuring SLA compliance
Compensation
Salary 19623,94 euros gross/year + up to 1.500 euros gross/year in bonus
Responsibilities
- Respond appropriately to customers’ requests and provide advice guaranteeing satisfaction and maintaining contractual SLA
- Escalate potential service issues
- Follow all processes and procedures of the project
- Provide cover for other Agents in their absence, either within the same team or across teams
- Liaise with Supervisors/ Mentors on specific projects where requested