Appointment Center Patient Service Specialist III – Behavioral Health
Cleveland Clinic · Posted Nov 9, 2026
- Beachwood, Ohio, United States
- Full-time · Senior
- 3+ years
Provide patient‑first healthcare support in a call center, managing scheduling and triage for Adult Behavioral Health outpatient services.
Responsibilities
- Provide customer service to patients, caregivers and callers in a monitored call center environment
- Coordinate services, direct callers to appropriate scheduling area and provide special instructions
- Determine appointment type and urgency then schedule appointments
- Communicate scheduling information, instructions and directions
- Capture and verify referrals and cancellation reasons, insurance coverage and physician data
Requirements
- High school diploma or GED
- Bachelor’s degree
- Nice to have: Epic experience