Onsite Support Analyst
SoftwareOne AG · Posted Nov 10, 2026
- Barranquilla, Colombia
- On-site
- Full-time
Provide onsite technical support to users, manage incidents and service requests, troubleshoot hardware, software, Windows, and corporate application issues, and collaborate with specialized teams to resolve incidents efficiently.
Responsibilities
- Provide onsite technical support to users, including VIP and executive-level stakeholders.
- Manage incidents and service requests from initial logging through resolution and closure.
- Troubleshoot hardware, software, access, Windows, and corporate application issues.
- Prioritize and manage tickets according to business impact and agreed service levels.
- Escalate complex incidents to specialized teams and collaborate to ensure timely resolution.
Requirements
- Technical or technological education in Information Systems, Computer Science, IT, or a related field.