- Tokyo, Tokyo, Japan +1 more
- Hybrid
- Full-time · Manager
- 5+ years
Act as a strategic technical advisor to enterprise customers, driving adoption of Asana and ensuring technical success through best‑practice guidance, integration design, and governance.
Locations (2)
- Tokyo, Tokyo, Japan
- Japan
Responsibilities
- Provide technical advisory and best‑practice guidance on Asana APIs, integrations, authentication (SAML/SCIM), cloud security, and governance
- Maintain in‑depth knowledge of customer technical architecture and business priorities to anticipate and solve challenges
- Partner with Sales and Customer Success Managers to monitor health, engagement, and risk
- Coordinate technical escalations, migration projects, and critical incidents with cross‑functional teams
- Standardize technical knowledge through playbooks, documentation, and best‑practice sharing
Requirements
- Nice to have: AI tools
- Nice to have: emerging technologies