- Cairo, Cairo, Egypt
- Hybrid
- Full-time · Mid
- 3–7 years
Ensure outstanding customer experience by owning incidents/changes assigned according to shift rules, ensuring service restoration and troubleshooting of voice services.
Responsibilities
- Own incidents/changes assigned according to shift rules
- Own incident through its life ensuring service restoration & customer's business continuity
- Ensure efficient analysis, troubleshooting and restoration of voice services including multivendor platforms & Orange core voice network
- Resolve incidents within the set(SLA/SLO) & our KPIs
- Liaise with higher technical support levels, teams & vendors to drive incident resolution
Requirements
- Bachelor’s degree in Telecommunications or Computer Engineering
- Nice to have: Microsoft TEAMS certification
- Nice to have: Audio Codes certification
- Nice to have: CCNP Voice
- Nice to have: French