Ensuring impeccable voice service by managing and optimizing fixed telephony platforms (Softswitch, SBC, Registrar) and collaborating with mobile and network teams.
Locations (2)
Milano, Lombardia, Italy
Roma, Lazio, Italy
Compensation
Retribuzione annua lorda a partire da euro 37.000 + premio di risultato.
Responsibilities
Manage core fixed telephony platforms (Softswitch Class IV, IMS, SBC, Intelligent Network)
Support monitoring, change, release and security activities on voice systems
Ensure service continuity by intervening in anomalies, alarms, and customer reports
Collaborate with Cyber Security for incident management and vulnerability analysis
Participate in project tables with engineering and suppliers for new network architecture roll-out
Requirements
Degree in Telecommunications Engineering or STEM disciplines
Senior Systems Engineer to serve as a lead technical resource for enterprise Amazon Connect and Microsoft Teams Phone environments.
Compensation
The pay range for this position is $50.00 - $70.00/hr.
Responsibilities
Design, build, and administer Amazon Connect contact flows, queues, routing profiles, prompts, security profiles, and agent configurations.
Develop and maintain AWS Lambda, Amazon Lex, and API integrations supporting self-service, intelligent routing, and business application connectivity.
Design and support Microsoft Teams Phone, including Direct Routing, Operator Connect, auto attendants, call queues, dial plans, voice routing, and calling policies.
Lead contact center implementations and migrations, including requirements gathering, call-flow design, testing, production cutover, and post-launch support.
Manage PSTN connectivity, SIP trunking, SBCs, telecom carriers, E911, and phone number porting.
Responsible for designing, implementing, and supporting enterprise voice and unified communications platforms, ensuring high availability, regulatory compliance, and optimal performance across the organisation.
Responsibilities
Design, deploy, and maintain enterprise voice platforms (e.g., Cisco CUCM, Teams Direct Routing, SBCs)
Ensure compliance with regulatory recording requirements (e.g., financial services mandates)
Manage and optimise call routing, dial plans, and telephony integrations
Support incident management, troubleshooting, and root cause analysis
Collaborate with security, network, and infrastructure teams on system hardening
The consultant will be responsible for the technical roadmap, architecture design, N3 expert support, project management, and cross-team coordination for VoIP and Teams environments.
Responsibilities
Lead the technical roadmap with the Product Owner
Design and validate architectures according to standards
Conduct studies, POCs, migrations, and handle obsolescence
Provide N3 expert support and diagnose major incidents
Supervise SBC/trunks/Teams
Requirements
Bac+5 degree from an engineering school or equivalent university degree in computer science
Own the architecture, technical planning, and delivery of IMS LCM scopes for telecom operators. Lead end-to-end lifecycle activities including upgrades, migrations, expansions, and maintenance while providing technical leadership across teams.
Responsibilities
Own technical design and execution for IMS nodes, including CSCF, TAS, SBC, MRF, DNS/ENUM, and HSS
Ensure solutions align with HLD/LLD, customer requirements, CPI, and 3GPP standards
Prepare and review NIRs, MOPs, upgrade, rollback, and contingency plans
Lead live-network LCM activities, upgrades, testing, acceptance, and handover
Validate VoLTE, VoWiFi, SIP/Diameter signaling, call flows, configurations, and KPIs
Requirements
All academic credentials must be from recognized and accredited institutions
Nice to have: Wireshark
Nice to have: multi-vendor telecom environments
Nice to have: IMS/VoLTE or vendor product certifications
Ensure outstanding customer experience by owning incidents/changes assigned according to shift rules, ensuring service restoration and troubleshooting of voice services.
Responsibilities
Own incidents/changes assigned according to shift rules
Own incident through its life ensuring service restoration & customer's business continuity
Ensure efficient analysis, troubleshooting and restoration of voice services including multivendor platforms & Orange core voice network
Resolve incidents within the set(SLA/SLO) & our KPIs
Liaise with higher technical support levels, teams & vendors to drive incident resolution
Requirements
Bachelor’s degree in Telecommunications or Computer Engineering
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